This powerful and empowering practical course has been created by Phil Ryan, expressly for all staff and team members who are employed in customer facing roles. Giving students the necessary skills to deal with difficult people, it is a comprehensive guide to handling conflicted and aggressive situations. Suitable for a wide range of work places, including retail and public service environments, the MSA C.A.L.M course can also reduce staff stress and increase morale and productivity

Prices
£550 plus VAT per 8 students.
Individual places at £130.00 plus VAT