This powerful and empowering practical Dealing with Conflict and Aggression course has been created by Phil Ryan, expressly for all staff and team members who are employed in customer facing roles. Giving students the necessary skills to deal with difficult people, it is a comprehensive guide to handling conflicted and aggressive situations. Suitable for a wide range of work places, including retail and public service environments, the MSA C.A.L.M course can also reduce staff stress and increase morale and productivity

Prices
£600 plus VAT per 6 students.
Individual places at £130.00 plus VAT

The Understanding Aggression course is aimed at young people who face personal issues because of their aggressive tendencies. This vital courses teaches them to deal better at an emotional and thought process level. As an Intervention course it is life changing for many of the attendees.

Prices
£600 plus VAT per 6 students.
Individual places at £130.00 plus VAT

The Body Language - Aggression recognition level Entry course is designed to teach those dealing with conflicted and aggressive individuals on a daily basis, the tell tale signs of anger escalation to look and listen out for. Because at a sub conscious level people are not in control of their body language an understanding of the physical signs and displays used by humans is a vital tool for team members. Ideal for Youth Workers and anyone in a one to one customer/client facing role.

Prices
£600 plus VAT per 6 students.
Individual places at £130.00 plus VAT